The Love Story service, which includes our website at lovestory.ai and mobile application (the “Service”), is owned by Love Story Inc. (“we,” “us,” or “our”). The protection of your personal information is fundamental to the way we build and refine our matching system and user experience, ensuring you can engage confidently in the quest for meaningful long-term relationships.

We are grateful for the trust you place in us when sharing your personal information and treat it with the utmost degree of care. Our approach to privacy is uncompromising. We infuse privacy considerations into every aspect of our product and service development.

Clarity and simplicity guide our communications about how we handle your data. We aim to cut through the complexity often found in privacy policies, opting instead for clear, straightforward language. We want you to be informed and understand how we manage your privacy.

Any specific features of the Service may be accompanied by additional guidelines, terms, or rules, which will be posted on the Service related to such features. These are considered an integral part of our Privacy Policy.

This Privacy Policy is effective beginning January 1, 2024.

1. Who We Are

The company responsible for the management of your personal information in accordance with this Privacy Policy is:

Love Story Inc.
c/o Vcorp Services, LLC
108 W. 13th Street, Suite 100
Wilmington, Delaware 19801
United States of America

2. Where This Privacy Policy Applies

This Privacy Policy applies to the various platforms, features, and all other services provided by Love Story. We simplify our reference to these components by collectively calling them our “services” within this policy.

3. Information We Collect

Our ability to facilitate meaningful connections is dependent on the collection of certain personal information from you, such as your basic profile information and questionnaire responses. In addition, we obtain information generated during your interaction with our services, such as usage logs, and we may also obtain information from third-party sources.

Information You Provide

Your use of our services involves voluntarily providing us with certain information, which encompasses:

• Creating an account requires information necessary for the provision of the services, such as your name, email address, and date of birth.

• Completing your profile includes the disclosure of additional information prompted through a questionnaire, such as your physical traits, interests, and other personal information, as well as media content such as photos and videos. In situations where you upload media, you may grant us access to your camera or photo storage.

• For subscription to a paid service or direct purchases, you provide to us, or our payment processors, your financial information, including debit or credit card details or other payment information.

• Interactions with our customer care may be recorded or monitored, and the information shared during these exchanges is collected to ensure customer service excellence.

• Naturally, we also process your communications with other users and any content you post as part of our service operations.

Information We Receive From Others

Beyond the information you provide, we also receive information about you from other sources, such as:

• Other Users: Information about you may come from other users if they contact us regarding you.

• Partners: Information may be shared with us by our partners, such as the effectiveness of Love Story advertisements on their platforms.

Information Collected Through Service Use

As you navigate our services, we accumulate information related to your interactions and usage patterns:

• Usage Information: We document details of how you engage with our services, including but not limited to the times and dates of login, features utilized, searches conducted, clicks, viewed pages, the URL of the referring page, and ads you’ve clicked on, as well as your interactions with other users, like connections made, timing of exchanges, and the volume of messages exchanged.

• Device Information: We collect details from and about the devices you use to access our services, encompassing: Device and software specifics such as IP address, device ID, device type, settings, crash data, advertising IDs (like Google’s AAID and Apple’s IDFA, which are re-settable numbers generated by your device), browser type, version, language, operating system, time zone, and identifiers linked to cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID, MAC address).

• Other information with your consent: With your agreement, we may gather your photos and videos (for example, if you wish to post an image, video or file on the services).

4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

Our services utilize cookies and similar tracking technologies, such as web beacons and pixels, to identify you and your devices. You can consult our Cookie Policy for a detailed explanation of their purposes, which include verifying your identity, storing preferences and settings, analyzing web traffic and patterns, assessing and enhancing the impact of advertising efforts, and enabling social media features. Furthermore, we provide guidance on managing these technologies through your browser settings and supplementary tools.

It’s worth noting that certain internet browsers, like Safari, Internet Explorer, Firefox, and Chrome, offer a “Do Not Track” (DNT) option that signals to websites the user’s preference against the tracking of their online activities. When a DNT signal is sent to a website capable of responding to it, the browser can prevent the site from gathering specific user data. Since the DNT signals are not standardized and not all browsers present this feature, many businesses, including ours, have not established a process to respond to DNT signals at this time.

5. HOW WE USE INFORMATION

Our main purpose in using your information is to provide and improve our services. In addition, we apply your information to promote safety and to present you with ads that could be relevant to your interests. Below we delve into the specific motives for utilizing your data, complete with illustrative examples.

To manage your account and deliver our services to you:

• Set up and maintain your account
• Offer customer support and handle your inquiries
• Process your financial transactions
• Engage with you regarding our services, which includes managing orders and billing

To facilitate connections with other users:

• Evaluate your profile and activities to suggest meaningful connections and endorse you to other users; for more on how we profile and make automated decisions, refer to our FAQ
• Display user profiles to one another

To harmonize your experience across different devices:

• Connect the devices you utilize to ensure a seamless service experience on each one, achieved by associating devices and browser data, such as logging in on multiple devices or employing similar device and browser details like IP addresses.‍

To introduce you to new services by Love Story:

• Enroll your profile in new features and apps within Love Story
• Manage your participation in these new services‍

To provide relevant offers and advertisements:

• Organize and implement promotional events, contests, and special offers
• Develop, showcase, and monitor tailored content and advertising based on your interests, on our service and elsewhere
• Contact you about products or services that may pique your interest through various channels

For service enhancement and innovation:

• Conduct surveys and focus groups
• Analyze user behavior to enhance our service and content
• Develop new functionalities based on user feedback and behavior analysis

To counter fraud and unauthorized activities:

• Tackle ongoing or reported misuse both within and without our platform
• Analyze data to understand and counter fraudulent or unauthorized activities
• Keep data on fraudulent activities to help prevent future occurrences

For compliance with legal obligations:

• Fulfill legal requirements
• Support law enforcement
• Enforce our Terms of Service

The legal grounds for processing your information include:

• Provision of service: We primarily process your data to fulfill our contractual obligations to you, such as maintaining your account and making your profile accessible to other users.

• Legitimate interests: We sometimes process data based on our legitimate interests, such as analyzing user behavior to enhance our service, proposing offers, and for administrative and legal purposes.

• Consent: Occasionally, we may seek your consent for specific uses of your data. You have the right to withdraw your consent at any point by reaching out to us as outlined at the conclusion of this Privacy Policy.

6. HOW WE SHARE INFORMATION

Our key objective in sharing user information is to facilitate meaningful connections within our user community. However, user information is also shared with service providers and partners who assist in operating the service, and occasionally, legal authorities. Below is an explanation of the ways in which your information may be shared.

With other users:

Information you post on the service, including your public profile, is shared with other users. You should only share information you are comfortable with being public, as you cannot control what others may do with it once it is shared.

The visibility of any part of your profile or certain information is contingent on your personal settings.

With service providers and partners:

Third-party entities are employed to facilitate and refine our services, performing functions such as data management, analytics, customer service, marketing, advertising, payment processing, and security operations.

Information may be shared with partners aiding in advertising our services, sometimes as hashed, non-personally identifiable data.

These third parties and partners are chosen through a rigorous selection process and are bound by strict confidentiality clauses.

During corporate changes:

Your information might be transferred during business transitions such as mergers, acquisitions, or ownership changes.

Under legal obligations:

Your information may be disclosed when necessary to comply with the law, prevent or detect crime, or ensure someone’s safety.

To protect legal rights:

Information sharing might occur to limit legal liability, safeguard the legal rights of all parties involved, enforce our agreements, or address illegal activities or fraud.

With your consent:

Your express consent might be sought to share information with third parties, with clear reasons provided for the request.

Non-personal and hashed information:

We may share non-identifiable or hashed information for advertising purposes or with third parties. This is used to develop targeted advertising and for analytical reports. This data may be combined with other information from different sources, as detailed in our Cookie Policy.

7. YOUR RIGHTS

We believe it’s important that you have the ability to manage your information. Below are the tools available to you:

• Service Access and Update Tools: You have the ability to access and alter or remove your information within the service through user settings and tools. If you need guidance on how to use these tools, our customer support is ready to assist you.

• Device Permission Settings: Mobile platforms grant you the power to control the access to device data and notifications like contacts, location services, and push notifications. Adjust your device’s settings to grant or withdraw consent for this data collection or notifications, which may impact the service’s functionality.

• Account Deletion: You are provided with the option to delete your account through a specific feature available within the service.

It’s essential to be informed about your rights regarding your privacy:

• Information Review: Depending on where you are, privacy laws may grant you the right to examine the personal information we hold about you. You can request this information through the provided channels.

• Information Update: If you find any discrepancies in the information we have about you, or if you no longer want us to have it, you may request an update, deletion, or halt in processing by contacting us.

For security purposes, we may require identity verification before we can respond to your requests.

We reserve the right to decline requests for various reasons, such as if the request is illegal or encroaches upon trade secrets, intellectual property, or the privacy of another user. To access information pertaining to another user, we require their express consent.

There are instances where we can’t fulfill requests to stop processing personal information if it means we can no longer provide our service to you, like needing your date of birth to ensure age-appropriate access.

• App Uninstallation: Uninstalling an app stops data collection by that app. However, if you uninstall and then reinstall the app on the same device, we may reconnect your previous activities with the reinstalled app due to the stored unique device identifier.

7. RESIDENTS OF CALIFORNIA

If you reside in California, you are entitled to request a disclosure detailing which categories of your personal data we have communicated to third parties for direct marketing purposes over the last calendar year. If you wish to receive such a disclosure, please submit your request through the designated channel. We aim to respond within 30 days. To safeguard your privacy and that of others, we may request verification of your identity before we process your inquiry.

8. HOW WE PROTECT YOUR INFORMATION

Our commitment is to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Like all tech companies, we implement measures to protect your information, but it’s important to note that absolute security cannot be guaranteed.

We proactively monitor our systems to identify and address potential vulnerabilities and attacks. Our review process for information collection, storage, and processing is continuous, ensuring the enhancement of our security measures on a physical, technical, and organizational level.

Should we perceive a security threat, we reserve the right to temporarily suspend access to our services, possibly without prior notice, to prevent any breach. If you have any reason to believe that your account or information has been compromised, we urge you to contact us without delay here.

9. HOW LONG WE RETAIN YOUR INFORMATION

We retain your information only for as long as necessary for the business objectives outlined in Section 5 and within the bounds of the law. For the purpose of safeguarding our users, a safety retention period of three months is in effect after an account is closed. During this time frame, the account data is preserved, although it is no longer visible within our services.

Typically, we remove or de-identify your information following the safety retention period upon account closure or after a two-year period of inactivity, except in cases where:

• We are obligated to maintain the data to adhere to legal requirements (for example, some “traffic data” is stored for one year to fulfill legal data retention obligations);

• We need to preserve records to prove our adherence to legal standards (for instance, evidence of consents to our Terms of Service, Privacy Policy, and similar agreements are retained for five years);

• There exists a pending issue, claim, or dispute necessitating the retention of pertinent data until its resolution; or

• The information is required for our legitimate business purposes, like fraud prevention and enhancing the safety and security of our users. In such instances, retaining data may be necessary to prevent a user who has been barred for security breaches or dangerous conduct from creating a new account.

Please be aware that while our systems are engineered to execute data deletion protocols in line with the aforementioned criteria, we cannot ensure that all data is expunged within a specific time frame due to technical limitations.

10. CHILDREN’S PRIVACY

Our platform is designed exclusively for use by individuals who are 18 years of age or above. We do not knowingly solicit or collect personal information from anyone under the age of 18. Should there be a concern or report of a user who might be below the specified age limit, please utilize the reporting function provided within our service to alert us.

11. PRIVACY POLICY CHANGES

In our ongoing effort to foster engaging and meaningful connections, we reserve the right to modify our Privacy Policy as we introduce new services or features. Rest assured, any significant alterations will be communicated to you in advance, providing you sufficient time to review and understand the implications of the changes.

12. HOW TO CONTACT US

Should you have any inquiries or concerns regarding this Privacy Policy, please email us at privacy@lovestory.ai.